Follow-up support for solutions and workflows we have handed over to you: user questions, small fixes, monitoring, minor improvements and documentation.
- An accepted, documented solutionSomething we delivered and you signed off.
- A named internal ownerOne person who sets priorities.
- Necessary accessTo the tools and data involved.
- A visible list of issuesOr improvements you want next.
New client? This service is for work we delivered. Start with an assessment of your own need.
- Review of use and errorsWhat is working and what is not.
- Prioritising problemsIssues sorted by impact.
- Small fixesWithin the support plan.
- Small tested changesImprovements, tested before release.
- User coachingShort sessions for the people using it.
- Updated notes and a record of workWhat changed, and why.
StartReviewUse, errors and feedback.
You
The client owns
- The process and its priorities
- Licences and source documents
Adelson Advisory
We handle
- The agreed support work
- A record of what was done
Can a new client buy support for an unrelated system?
This service is for work we delivered. New clients should start with an assessment of their own need.
How long does it take?
It depends on your needs. Support is usually agreed month by month.
Which delivered solution, and what has changed?
Give the name of the delivered solution and what has changed since handover.