Orders, purchasing records, quality information and reports move between people and systems around the floor. We find where information is copied, delayed or hard to verify.
Orders
Order details entering systems
Details typed in from emails and PDFs, sometimes twice.
Purchasing
Purchasing documents
Quotes, orders and confirmations checked by hand.
Quality
Quality records
Checks recorded on paper and entered later.
Reporting
Routine reporting
The same figures collected from several places each week.
Where to start
Map one recurring flow from its first document to the person who approves the result.
- FrequencyHow often the work happens.
- Clear ownershipWho decides how it should run.
- Available dataWhether the information exists in usable form.
- ExceptionsWhat goes wrong, and how often.
- System accessWhether tools can be connected safely.
- Measurable valueHow you would know it improved.
Tell us what you need help with.
Describe one flow of information around production.